Questions practices ask us.

Clover PracticePay is a payments platform built specifically for healthcare practices by Clover (a Fiserv company) and Rectangle Health. It lets you accept payments in the office, by text and online, keep cards on file, run payment plans and post payments automatically to your practice management system.

ClinicPay, a Merchant1 Solutions brand, is your local partner for PracticePay. We review your current processing, confirm your PMS integration, set up your account and hardware, coordinate installation and stay on as your point of contact.

No. It works alongside your PMS. Your PMS remains the source of truth for scheduling, charts, claims and billing; PracticePay adds payment tools and posts payments back to the patient ledger.

Most healthcare practices, including medical, dental, chiropractic, optometry and ophthalmology, physical therapy, dermatology, podiatry, orthopedics, behavioral health, med spas, fertility, veterinary, labs, home health and more. Retail pharmacies are not eligible.

If your PMS or EHR runs on a Windows PC, PracticePay can almost certainly post payments into it automatically. Tell us what you use on our integrations page and we'll confirm.

Yes, for payments, card on file, text-to-pay, payment plans and reporting. Automatic posting back to the PMS requires Windows.

Very little. Your team keeps working in the PMS they know. Training is included, and most offices are taking payments the same day they're trained.

Credit and debit cards, HSA and FSA cards, contactless and mobile wallets (Apple Pay, Google Pay, Samsung Pay), keyed payments, online bill pay, text-to-pay and recurring payment-plan charges.

You create a plan for the patient, choose the schedule and amounts, and store their card securely on file. Payments run automatically and post to the patient account.

Your staff sends a secure payment link to the patient's phone. The patient taps the link and pays, and the payment posts back to their account. No app or login required.

Yes. You can refund all or part of a transaction from the dashboard. Partial refunds aren't available on PIN-debit transactions.

Credit card sales are typically settled next day. We'll go over funding details for your account during setup.

Yes. Unlike HIPAA-exempt processors that only handle financial data, PracticePay is built to meet HIPAA safeguards because it connects payments to patient information, including providing a Business Associate Agreement.

In PracticePay's secure, encrypted vault, not in your PMS, on paper or in spreadsheets.

After approval, your login arrives within a few business days, devices ship shortly after, and the remote install and training takes about 90 minutes. Timing depends on your schedule and number of locations.

Not necessarily. We'll recommend Clover devices for in-office payments, but practices that only take virtual, text or online payments can run without hardware.

PracticePay is set up as a new healthcare account rather than added to an existing one. We'll handle the paperwork and make the transition smooth.

ClinicPay at (956) 877-5399 or support@clinicpaymd.com, during business hours, in English or Spanish. There's also a dedicated PracticePay support line on weekdays, with Clover technical support after hours, and a Support tab inside your dashboard.

Pricing depends on your volume, card mix and setup. We'll give you clear, all-in pricing along with a savings analysis based on your current statement. Book a demo to get yours.