From first call to first payment, here's exactly what happens.
Switching payment systems sounds like a project. With ClinicPay and the PracticePay team, most of the work happens for you.
- Step 1
Free consultation
Tell us about your practice, your PMS and what's frustrating about payments today. Send a recent processing statement and we'll prepare a savings analysis.
- Step 2
Live demo
A PracticePay healthcare payments specialist walks your office manager and front desk through the platform on a short video call, using workflows like yours.
- Step 3
Application & approval
ClinicPay prepares your merchant application and hardware order. PracticePay is set up as a new account built specifically for healthcare.
- Within a few business days
Welcome email & early access
Your office manager gets login credentials, your online payment link and your QR code. You can start keying payments and add staff users right away.
- Shortly after approval
Hardware arrives
Your Clover devices ship to the office. Unpack and charge them about 24 hours before your install.
- Scheduled with you
Remote installation & training (about 90 minutes)
The PracticePay delivery team connects to your PCs through a secure remote session, links PracticePay to your PMS, configures posting, activates devices, runs test transactions and trains your staff. Have someone with admin access to your PCs available, and invite everyone who will use PracticePay.
- Same day
Go live
Start accepting patient payments right after training. Add your Pay Bill link to your website, put the QR code on statements and post it at the front desk.
- Ongoing
Support
The Support tab in your PracticePay dashboard has how-to guides and new-hire resources. A dedicated PracticePay support line is available weekdays, with Clover technical support after hours, and ClinicPay is always a phone call away at (956) 877-5399.
Have these ready
Your PMS details
Software name, version and the number of PCs that run it.
Admin access
Someone who can approve software installs on your PCs during the install.
A recent statement
Your latest processing statement for the savings analysis.
Your team
Everyone who will take payments, available for the training portion.
Ready to get started?
Book a free demo. We'll confirm your PMS integration and put together a no-obligation savings analysis from a recent processing statement.